7005

Quick Fix

1. Restart your PC. 2. Clear Prime Video cache. 3. Update Windows and Prime Video app. 4. Reinstall the app if needed.

What it Means

The Windows Prime Video 7005 error appears when the app can’t connect to the streaming service or the local playback environment is corrupted. It usually shows a red banner with “Error 7005” and stops video playback.

Possible Causes

• 1
  Network connectivity issues or firewall blocks
• 2
  Outdated Prime Video app or Windows OS
• 3
  Corrupted local cache or configuration files
• 4
  Incorrect system time or date

Step-by-Step Solutions

1. Restart Your PC

   A quick reboot clears temporary files and resets network adapters, often fixing transient errors.

2. Clear Prime Video Cache

   Navigate to %localappdata%\Amazon\Prime Video\Cache and delete all files to force the app to rebuild its cache.

   del /f /q %localappdata%\Amazon\Prime Video\Cache\*
3. Update Windows

   Open Settings → Windows Update and install all pending updates to ensure compatibility.

4. Update Prime Video App

   Open Microsoft Store, go to Downloads & updates, and update Prime Video.

5. Check Firewall/Antivirus

   Make sure Prime Video is allowed through Windows Firewall and not blocked by antivirus software.

6. Reinstall Prime Video

   Uninstall the app, reboot, then reinstall from Microsoft Store to reset all app files.

   powershell -Command "Get-AppxPackage *PrimeVideo* | Remove-AppxPackage"

Commands You Can Try